Refund policy

Thank you for shopping at Fego Baby! We strive to provide you with the best possible products and customer experience. If, for any reason, you are not entirely satisfied with your purchase, we're here to help with our straight forward refund policy.

1. Eligibility for Refund:

  • Refund requests are eligible within 30 days from the date of purchase.
  • To be eligible for a refund, the item must be unused, in its original packaging, and in the same condition as received.

2. How to Initiate a Refund:

  • To initiate a refund, please contact our Customer Support team at support@fegobaby.co.uk  with your order number and a brief explanation of the reason for the refund.
  • If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
3. Refund Process:
  • Once your request is received and approved, we will initiate a refund to your original method of payment.
  • The processing time may vary, but we strive to complete the refund as soon as possible.
  • If more than 15 business days have passed since we’ve approved your return, please contact us at support@fegobaby.co.uk.  

4. Return Shipping:
  • Customers are responsible for the cost of return shipping, unless the return is due to an error on our part or a defective product.
  • Please ensure that the item is securely packaged to prevent damage during return shipping.
5. Exclusions from Refund:
  • Personalised and customised items are not eligible for refunds unless they are damaged or defective upon receipt.
  • Final sale items are non-refundable.
  • Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), 
  • Personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch with out customer support team if you have questions or concerns about your specific item.
  • Unfortunately, we cannot accept returns on sale items or gift cards.
6. Damaged or Defective Items:
  • If you receive a damaged or defective item or if you receive the wrong item, please contact us immediately. We will arrange for a replacement or refund, including return shipping costs.
7.Exchanges
  • The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
8. Refund Inquiries:
  • For any questions regarding refunds, please contact our Customer Support team at support@fegobaby.co.uk. We are here to assist you throughout the process.

9. Policy Updates:

  • Fego Baby reserves the right to update or modify this refund policy at any time without prior notice. Please review our policies periodically for any changes.

Your satisfaction is our priority at Fego Baby. Thank you for choosing our products for your little one. We appreciate your trust and strive to make your shopping experience delightful.

Fego Baby Customer Support